That was the primary response she provoked in others: disappointment. Her employees were disappointed in their hours and pay, her patients were disappointed in their care, in their cavities, in the fact of their dirty mouths, their soft teeth, in their slippery insurance plans. The suggestion box, the staff’s idea, had been a disaster. Kinda disappointed. Very disappointed. Super disappointed. She put away the box, had a few happy years, then the customer-review websites appeared, jesus, so many aggrieved, all these anonymous patients avenging her every slip, every imperfect moment. Disappointment in her bedside manner. Disappointment in the diagnosis. Disappointed in the magazines in the waiting room. Every disappointment a crime.
Source: Heroes of the Frontier by Dave Eggers »
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