perfectly pleasant

In any case, she liked Jill Tillman better: there was something a little snappier about it, more acerbic, which suited her. She got on the phone—to talk to one of the boys’ teachers, or a construction contractor whose work wasn’t quite up to par, or some bureaucratic functionary—and she had found a perfect, crisp snap to the words. “This is Jill Tillman,” she would say, and a perfectly pleasant chill would spread across the syllables. “May I speak to your supervisor, please?”

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